Apple has acknowledged an issue plaguing some iPhone 7/7 Plus units that has resulted in microphones being disabled. iphone 7 plus microphone location. The acknowledgement came in the form of an internal document sent out to Apple Authorized Service Providers informing them about the problem.
It’s a serious issue – reported by users with devices running iOS 11.3 or later – as disabled microphone renders the calling feature useless.
The document, spotted by MacRumors, asks service providers to first make sure the affected unit isn’t connected to any Bluetooth or audio accessories.
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If the speaker button remains grayed out during a call, and running audio diagnostics results in a “device could not detect dock” or “accessory not supported” message, then the center can initiate the repair process.
Even units that are out of warranty will be repaired considering this case as an exception. There’s currently no information on how a software update caused a hardware issue, which it seemingly is, as affected devices require repair.
Apple is yet to officially come up with a statement or word on the matter iphone 7 plus microphone location.
In an internal document distributed to Apple Authorized Service Providers this week, obtained by MacRumors, Apple said affected customers may experience a grayed-out speaker button during phone calls. The issue may also prevent affected customers from being heard during phone calls or FaceTime video chats.
Apple Authorized Service Providers have been instructed to first ask customers to disconnect or power off any Bluetooth headsets or other audio accessories connected to their iPhone to see if that alleviates the problem.
If the speaker button remains grayed out during a call, the service providers have been instructed to run audio diagnostics. Affected devices will display a “device could not detect dock” or “accessory not supported” alert in the diagnostic pane, in which case the service provider can initiate a repair for the iPhone.
If an affected iPhone 7 or iPhone 7 Plus is no longer covered by warranty, Apple says its service providers can request an exception for this particular issue. Apple’s document does not specify if the repairs will be completed free of charge, but it seems likely given the circumstances.
While this does not appear to be a widespread problem, there are have been some complaints about microphone issues on iOS 11.3 scattered across MacRumors, Reddit, Twitter, and the Apple Support Communities in recent months.
It’s unclear why iOS 11.3 and subsequent software versions are unintentionally disabling microphones on some iPhone 7 and iPhone 7 Plus units. Apple mentions that some of the devices may require a repair, suggesting the software update could somehow be causing a hardware defect, but information is lacking.
Affected customers can schedule an appointment with an Apple Authorized Service Provider or with the Genius Bar at an Apple Store via the Contact Apple Support page: iPhone → Repairs & Physical Damage → Unable to Hear Through Receiver or Speakers → Built-in Speaker → Bring In For Repair.
Apple has not confirmed this issue publicly, but MacRumors has verified the document’s authenticity with a reliable source. However, outside of our control, some Apple employees may be unaware of or deny the information. In that event, we recommend escalating your case to a senior AppleCare advisor if possible.
MacRumors has reached out to Apple for clarity on this issue. If and when we hear back, we’ll update this article.
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